Virus and Spyware Removal

Online Support: $120.99
Onsite Support: $240.99

• Troubleshoot 1 computer using RTL proprietary tools and procedures
• Remove all viruses, spyware, malware and rootkits from the computer
• Repair any operating system issues caused by the virus or spyware “bluescreens and boot issues”
• Apply system tweaks and modifications
• Perform System updates for critical patches
• Test Operating System for proper functionality
• Provide an estimated cost for any needed hardware repair or upgrades if needed for a complete solution
• Backup personal data on infected pc “up to 20gb of data”..............................additional $80.00

Online Support: $99.99
Onsite Support: $199.99

• Remove unwanted programs and trialware
• Anti-virus and Spyware (installation only, software is additional)
• Test hardware and software functionality, including the Operating System
• Perform system updates to improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch, taskbar cleanup and program shortcut creation
• Create desired user accounts
• Free estimates for any needed upgrades that would improve performance and security

Onsite Support: $149.99

• Setup and secure personal wireless router
• Configure Internet service provider
  
• Install and configure networking adapter on 2 computers/devices (PC, Laptop, Gaming Console, Network Blu-Ray/DVD Player, Network-Enabled TV, etc.)
  
• Enable devices to share the internet, files, printers and other media (i.e. photos, videos, music, etc.)
• Secure network
• Add additional device or computer on the network................................................................$39.99

Onsite support: $139.99

• Physically set up one PC or Mac computer system, including the computer plus monitor, keyboard, mouse and speakers
• Organize wires and cables with cable ties (ties not included)
• Install one new software application (software not included)
• Install two peripherals or external devices (device not included)
• Configure new computer to access customer's existing Internet account and one existing e-mail account
• Test computer to ensure proper functionality
• Back up or transfer your computer data (up to 25G) to another medium (e.g., CD or DVD, internal or external hard drive, network-attached storage or another computer) and Import the data into an installed program or location.................................................additional $70.00

Online Support: $59.99
Onsite support: $139.99

• Connect one existing or troubleshoot an active email account to a computer or mobile phone
• Includes repair, configure and update the e-mail client
• All passwords must be provided
• Add additional email account................................$9.99
• Add spam prevention software..............................$14.99

Online Support: $49.99
Onsite support: $139.99

• Setup and configuration of new printer - covers both local and network printers
• Resolution of any printer issues to ensure printing functionality is optimized
• Answer any questions regarding printer features and functions

Onsite support: $149.99

• Transfer data to new computer or other media
• Installation of Acronis Backup software--includes proper setup and configuration
• Perform initial backup on the system
• Instruction on how to use backup software
• Connect hard drive to computer, install and configure software to create a backup schedule that fits customer needs
• Remote offsite backup is available at additional cost

Diagnostic fee: $49.99
Onsite support: Pricing may vary

If you have lost data and need it recovered, we have various techniques and tools to allow us to help find your data. Not all data is recoverable, but depending on the severity of the issue, we are able to recover most. The price varies on this depending on the problem and the size of the data needing recovered. Please call for more information.

• Software Installation or Upgrade
• Online Support: $49.99
• Onsite support: $139.99
• Determine computer compatibility, install/repair, and configure 1 software title
• Perform necessary software updates
• Create desktop, start menu, and quick launch bar access shortcuts
• Does not include software

Onsite support: $139.99

• Install an internal or external PC component, such as a graphics card, hard drive, optical drive, MP3 player, printer or scanner
• Install any included software that is necessary for functionality on one computer
• Configure the PC component for applicable use
• Does not include hardware

Onsite support: $99.99

• Visit location to design a lifestyle solution to fit customer requests/specifications
• Review current devices
• Recommend integration options, upgrades and purchases
• Apply the cost of the consultation to a discount on resulting service and product purchases
• Assist in building new computer online

Online: $49.99
Onsite: $149.99

• Includes the first hour of training for whatever you choose
• We specialize in training on all major Operating Systems and all major software packages
• Train the user in maintaining their computer system and devices
• Additional training time.................................................................$59.99/hour

Online: $89.99
Onsite: $169.99

• Includes setup of internet filtering software on 1 computer
• Test to ensure software is running properly
• Train parent on checking the use of the software
• Add software to additional PC.....................................$49.99